NOTICE: Please read our terms and conditions carefully. By accessing our website, or by virtue of your order, you agree to be bound by the terms and conditions as stated below.

LIMITATION OF LIABILITY: In no event shall CQ America,Inc. or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not CQ America,Inc. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from CQ America,Inc. or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall CQ America,Inc. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

OFFICE HOURS: Our office hours are 12:00 PM to 7:00 PM Monday to Friday

TURNAROUNDS: Excepting Digital printing, all press run jobs will be ready for pick up, or delivered in approximately ten to 14 business days from approval of work and receipt of funds necessary. In certain cases the delivery time may be extended and the client will be notified.

RETURNS / REFUNDS: Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. Customer must notify CQ America,Inc. within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.

CUSTOMER CONTENT: You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not CQ America,Inc., are entirely responsible for all Content that you use from CQ America,Inc.. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the our service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of CQ America,Inc. or any third party does not control posted by Customers and does not guarantee the accuracy, intergrity or quality of the Content Under no circumstances will CQ America,Inc. be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

You acknowledge that CQ America,Inc. does not pre-screen Content, but that CQ America,Inc. and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that CQ America,Inc. may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of CQ America,Inc., its users and the public.

GOVERNING LAW: CQ America,Inc. is based in Machesney Park, Illinois and all transactions take place on CQ America,Inc.'s servers and facilities located in Machesney Park, Illinois. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Machesney Park, Illinois. You agree to submit to the jurisdiction of Machesney Park, Illinois courts and agree that venue in these courts is proper in any such legal action or proceeding.

INDEMINITY: You agree that you shall indemnify and defend CQ America,Inc. and all parties from whom CQ America,Inc. has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

ORDER APPROVAL: Please review your order prior to submitting. CQ America,Inc.. will not accept changes to orders that that are in press production qeue. We apologize for any inconvenience this may cause. Customer is fully responsible for final proof and layout approval prior to the printing process. CQ America,Inc. is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files submitted. Minimum charge for typesetting and design is $40.00.

INDEMNITY: By submitting the approval form to CQ America,Inc. I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS: All artwork or designs and images must be provided in CMYK format. CQ America,Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. CQ America,Inc. is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

COLOR PROOFING & MATCHING: CQ America,Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. It is not possible that the colors can be matched perfectly from job to job. Therefore the colors may vary from press run to press run. It is possible that the same colors may vary as light hits the different coatings and materials our eyes are presented with variations of the color. When viewing artwork on a monitor you are viewing in RGB which is Red / Green / Blue gamut. Printing is done in CMYK - Cyan / Magenta / Yellow / Black. Please prepare your files in CMYK mode in your photo editor to get a better understanding of setting up your colors. Usually it is not a good idea to specify a PMS color - PMS color match books use a different color formula to produce ink therefore the color cannot be exact. CQ America,Inc. reserves the right to 5% over / under run.

ORDER CANCELLATION: CQ America,Inc. will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. We will inform you of any cancellation charges depending on the stage of the order. Orders may not be cancelled or refunded once they have been Plated or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing.Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.

ORDER SHIPPING AND DELIVERY: CQ America,Inc. will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall CQ America,Inc. be liable for any consequential or damages resulting from any delay in shipment or delivery. All CQ America,Inc. customers agree not to hold CQ America,Inc. liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond CQ America,Inc.'s direct control. CQ America,Inc. shipment and delivery dates are calculated based upon estimates provided by our suppliers. CQ America,Inc. will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty. However, technical difficulty will not be the grounds for order cancellation.

CUSTOMER SUPPLIED INCORRECT ADDRESS: When a package is not delivered due to an error made by the customer in submitting the proper shipping address,CQ America,Inc. will reship the package with corrected address and charge an additional shipping fee for the shipment.

We reserve the right to refuse service without disclosing a reason.
Prices are subject to change without further notice.

CQ America, Inc. Terms & Conditions